How to format micro SD card on CHORTAU B-T13 dash cam?
1.Click OK button to stop recording first, then click menu button enter menu page
2.Click menu button again to enter settings page
3.Click OK button to format card.
Why my CHORTAU B-T13 dash cam saying card full?
If you turn on G sensor and parking mode, too many locked file will result card full, just turn off G sensor, motion detection & parking mode is fine.
Why my CHORTAU B-T13 dash cam turn off randomly?
The first reason reason is might be power connection not stable, just well connected power supply is OK. another reason is card full, when card full the camera have no space to store new files so it turn off which to remind you format card.We suggest you format card monthly to extend its life span.
Why does my CHORTAU B-T13 dash cam keep switching on and off repeatedly?
It might be the power connection is not stable, please make sure connect power cord cigar lighter car charger tight with car cigar lighter socket, and keep continuous power supply.If well connected but still have this situation, it`s the power cord car charger defective, just contact us and we will send you a new charger replace.
Why can’t the memory card be detected?
There are 2 reason will result this problem,
1. the card is low speed or bad quality card, change a high speed good quality card is OK,
2. insert card when camera turn on, dash cam could not recognize card, just turn off camera and insert card, then turn on camera is OK.
Why can not start the CHORTAU B-T13 dash cam?
There are 3 reason will result this problem
1. the dash cam need continuous power supply, just check power connection if it is OK,
2. the camera need reset, just connect power supply and click reset button, then start camera is OK, we attached 2 picture for your better understanding,2.
3. the card defective will result camera could not turn on, just take out card or change a new card to insert camera
Why does the CHORTAU B-T13 rear camera not start？
There are 2 reason will result this problem,
- the rear cam wire is not well connected, just check all wire connection part and make them connected tight.
- the rear cam or rear cam wire is defective, please kindly contact us to get a new wire or rear cam
how do i connect this chortau direct on my car and not the cigarette lighter
i need the proper dc-dc adapter for it or can i go direct
will wait for response
My dash cam keeps restarting. Just purchased a new 2022 car. Charging cord needs to be replaced. Just purchased dash cam a couple of months ago. How to get replacement?
Camera was working fine till I connected the back up camera which was powered by car lights. I checked the connections and reset it but it hasn’t worked. Camera turns on but screen is blank. Could you please help. Thank you
Hey the power on my chortau dash camera keeps turning on and off the power supply is completely fine. It says system initializing and then a black screen until I click power again. Not sure what’s going on.
Having the same issue where the dash cam keeps turning off and on. Checked the power cord and looks like that is the issue. How can I contact you for the replacement?